Terms & Conditions

The rules of the shop, written to be read rather than skimmed. Placing an order means you accept these.

Last updated: September 24, 2026

Store operates in the United States at launch

Prices in U.S. dollars

The basics

This site is run by ProgressHQ (Progress, Not Perfection). By using it you confirm you are 18 or older, that the details you give are yours and accurate, and that you accept these terms alongside our Refund and Returns Policy and Privacy Policy.


Products and availability

  • Kits are curated and packed by us; contents may change if an item goes out of stock, and we keep the value the same.
  • Photography is representative. Actual colors, brands or packaging can vary based on availability.
  • Before an order ships, we ask about color preference and do our best to accommodate it.
  • Availability is limited by what we can pack — when a run sells out, listings switch to out of stock until the next batch.


Pricing and payment

Prices are in U.S. dollars and include U.S. shipping. We can change prices at any time; the price charged is the one shown when the order was placed. Payment is taken when the order is placed and our processor may request authorization checks. Sales tax is added only where we are required to collect it.


Orders

We may cancel or limit an order for reasons such as pricing errors, fraud screening, reseller-sized quantities or an address we cannot ship to. If we cancel a paid order you are refunded in full. Custom and made-to-order items cannot be changed once production starts — message us quickly if you spot a mistake.


Shipping and risk

Kits ship within the United States at launch and are dispatched within 2 business days. Risk and ownership of an item pass to you when it is delivered to the address on the order. Items lost or damaged in transit are covered by our returns policy.


Digital products and your license

Buying a printable gives you a perpetual, personal, non-transferable license to use the files yourself or with your group: print as many copies as you like.

You may not resell, give away, re-upload, drop into a shared group drive, or build a paid product or service on top of them. Files arrive by instant download and by email; keep your own copy — we can re-send, but storing it is the point of a printable.

Revisions to a list are free for the life of the store. Digital items are not refundable once downloaded, as set out in the returns policy.


Content you send us

Photos, reviews and stories you submit stay yours. You give us permission to show them on the site and in emails with your first name only, unless you ask otherwise. Please do not send anything that is not yours to share.


Intellectual property

Our brand, product names, checklist layouts, copy and page design belong to ProgressHQ. You may print our lists for your own use; you may not rebuild and sell something that looks like them.


Using the site

  • Do not attempt to break, scrape or overload the store.
  • Do not place orders using payment details that are not yours.
  • Do not use the contact form to send automated marketing.
  • We may suspend an account or block an address where abuse is clear.


Disclaimers and liability

Our kits and checklists are practical travel help, not professional, medical, legal or safety advice, and they are not a substitute for common sense or the rules of your airline, cruise line or destination. Nothing here is a warranty that a trip will go smoothly. To the extent the law allows, our liability for an order is limited to the amount you paid for it, and we are not liable for losses that were not caused by us.


Changes to these terms

We update these when the shop changes — new products, new states we ship to, new obligations. The version on the site when you order is the one that applies to that order.


Governing law

These terms are governed by the laws of the United States and the state in which ProgressHQ operates, without affecting your own consumer rights where you live.


Contact

Questions about an order, a license, or anything on this page: use the Contact page.

Contact us